Frequently Asked Questions             


Q. CAN YOU ADVISE ME ON WHAT TYPE OF PACKAGE OR SYSTEM I NEED AS I AM NOT SURE?  
A. Yes. Our expert team are always willing and able to offer you the best practical advice on what product is best suited for your needs.


Q. WHAT DO I NEED TO DO IF AFTER THE QUOTE I WANT TO PROCEED?  
A. You simply email/send/fax us an order. If you already have an existing account with us and are still within your credit limit the order will be processed. If you are opening a new account an initial proforma invoice of 50%  to 100% will be requested. 


Q. HOW LONG DOES IT TAKE ONCE YOU HAVE CONFIRMED THE ORDER TO SUPPLY OR INSTALL THE PRODUCTS?  
A. The average lead time for our engineers to install is 3/4 weeks. Although when a customer needs things done a little bit quicker we can often turn a project around with 1/2 weeks. If you would like a supply only and deliver service the goods can be despatched within days to your required destination.


Q. HOW LONG DOES IT TAKE TO GET A QUOTE FROM YOU? 
A. Our team of estimators usually get the quote back to you as soon as possible. We pride ourselves on our efficiency and we usually can give you the quote there and then or within the same day.


Q. I AM A DISABLED USER DO YOU SPECIALISE IN AUTOMATIC DOOR PRODUCTS THAT ARE DISABLED USER FRIENDLY?  
A. Yes. We specialise in disabled persons products and have a wide range of solutions for this market as we work with Occupational Therapists across the UK.


Q. DO YOU ONLY SUPPLY THE OPERATORS OR CAN YOU ALSO SUPPLY THE DOORS AND GLAZING ALSO?   
A. Yes absolutely. We can supply and install any type of aluminium or glass door system in any colour you choose along with return glass screens and shopfront systems etc.